Returns & Refund Policy
We want you to be happy with every SABHAY order. This policy explains returns, replacements and refunds.
1. Return window
Eligible items may be returned within 7 days of delivery if they are unused, in original condition and packaging, with proof of purchase (your order number).
2. Non-returnable items
- Prescription medicines and other pharmacy items (for safety reasons).
- Perishable goods — fresh food and groceries — unless damaged or incorrect on arrival.
- Personal-care items once opened, and made-to-order goods.
3. Damaged, wrong or missing items
If an item arrives damaged, incorrect or missing, report it within 48 hours with photos. We'll arrange a replacement or refund at no cost to you.
4. Refund method & timing
Because most orders are cash on delivery, approved refunds are issued via bank transfer / mobile wallet (Easypaisa or JazzCash) to the account you provide, typically within 5–7 business days of approval. Where online payment is used, refunds return to the original method.
5. How to request
Go to your order and choose "Report an issue", or email support@sabhay.pk with your order number and details.
Rides and services follow the Cancellation Policy.