Cancellation Policy
This policy covers cancellations for orders, rides and service bookings.
1. Product orders
You may cancel an order free of charge before it is dispatched. Once dispatched, cancellation may not be possible; you can instead refuse delivery or follow the Returns & Refund Policy.
2. Rides
You can cancel a ride before it starts. Repeated late cancellations after a rider has been assigned or has arrived may lead to a cancellation fee or temporary restrictions to keep the service fair for riders.
3. Service bookings
Service appointments can be cancelled or rescheduled up to the notice period stated at booking. Late cancellations may incur a fee set by the provider.
4. Cancellations by SABHAY or Partners
We or a Partner may cancel due to stock, safety, pricing errors or unavailability. In such cases you are not charged, and any prepaid amount is refunded.