Privacy Policy
This Privacy Policy explains what personal data SABHAY collects, why, and your choices. We are committed to protecting your privacy.
1. Data we collect
- Account data — name, phone, email, password (hashed).
- Location data — the delivery/pickup area you set, and, if you allow it, your device's GPS coordinates. We match coordinates to the nearest service area; we do not track you in the background.
- Order & usage data — carts, orders, rides, listings viewed, searches and ratings, used to power recommendations and improve the service.
- Health data (pharmacy & doctor) — when you use the Pharmacy or Consult verticals we may process prescriptions you upload, the medicines you order, appointment details and any prescription a doctor writes for you. This is sensitive personal data and we treat it with extra care.
- Financial application data — if you apply through the Finance vertical, the details you submit (e.g. income, CNIC, contact) that are needed to assess and forward your application.
- Device data — browser/app type and cookies (see our Cookie Policy).
2. How we use it
- To fulfil orders, bookings and rides, and connect you with Partners.
- To show what's available near you and personalise recommendations.
- To provide support, prevent fraud, and meet legal obligations.
3. Sharing
We share only what's needed to deliver a service — e.g. your name, contact and address with the seller and rider fulfilling your order. We do not sell your personal data.
4. Health data (Pharmacy & Consult)
Prescriptions and medicine orders are shared only with the licensed pharmacy fulfilling your order and, where required, with a pharmacist or the prescribing doctor. Appointment and prescription information in SABHAY Consult is visible to you and the doctor you book with. We do not use your health data for advertising, and we retain it only as long as needed to provide the service and to meet pharmacy and medical record-keeping obligations under Pakistani law.
5. Finance data
Information you submit through the Finance vertical is used to process your application and, with your request to apply, shared with the relevant lending or financial Partner so they can assess it. SABHAY is not a lender; approval, terms and any credit decision rest with the Partner. We do not sell financial data.
6. AI features & automated processing
SABHAY is an AI-powered app. When you use the AI prompt (for example "book a ride" or "find panadol"), your request text and relevant context are processed to understand your intent and route you to the right service, and may be used in aggregated, de-identified form to improve our models. We do not use your prescriptions or the content of your health records to train models. AI suggestions are aids only — final orders, bookings and payments always require your confirmation, and no significant decision about you is made solely by automated means without a way to reach a human.
7. Retention & security
We keep data as long as needed for the purposes above or as required by law, and protect it with reasonable technical and organisational measures.
8. Your rights & account deletion
You can access or update your account details in your profile and change or clear your saved location at any time. You can delete your account yourself from Profile → Account → Delete my account in the app, or on the web via your account deletion page. You can also email support@sabhay.pk. See our Account Deletion policy for what is removed and what we must retain. We do not sell your personal data.
9. Children
SABHAY is not intended for children under 18 without guardian consent.
10. Changes
We may update this policy as our services evolve; the "Last updated" date reflects the latest version.